Terms & Conditions of Travel
Acceptance of Terms & Conditions
It is understood by Summerland Coaches that the terms and conditions of travel are accepted by the passenger when the deposit is paid.
Payments, Cancellations and Refunds
Bookings can be made by completing the booking form and a deposit per person is required within 7 days of booking to confirm your seat. All balance payments must be received by Summerland Coaches within the date specified prior to the tour commencement. Payments are available to be made by cash, cheque, and direct deposit. Summerland Coaches also reserves the right to cancel this tour due to insufficient numbers and in this instance a substitute date will be offered or a full refund will be made available.
The following fees apply according to the notice given:-
- 60 days or more prior to the commencement of the tour—forfeit deposit paid
- 59—30 days prior to commencement of tour—20% of total fare to be paid
- 29—14 days prior to commencement of tour—40% of total fare to be paid
- 13—8 days prior to commencement of tour—50% of total fare to be paid
- 7 days or less—no refund
Where a non refundable ticket is pre purchased this will be in addition to the cancellation fee.
If the tour has already commenced, no refund of fare or unused portion of the tour can be given.
Travel insurance is not included in this tour. We suggest you contact your local Insurance Agent to discuss options available to you.
Tour prices are correct at time of printing but subject to change without notice for unforseen circumstances such as higher hotel rates and fuel prices. All prices quoted include GST. Tour price excludes drinks, telephone calls, travel insurance or items of a personal nature.
Seats cannot be reserved on tours. However it is a policy of Summerland Coaches that passengers will rotate seats daily so that all passengers enjoy front and window seats.
Due to strict government vehicle weight restrictions, one medium size suitcase per person. Maximum weight of all luggage not to exceed 20kg. We suggest you have a suitcase with wheels for easy of maneuverability. In addition, one piece of hand luggage may be carried onboard the coach with your personal items.
Special Dietary Requirements
Special meal requests must be advised at the time of booking. All efforts are made to accommodate special dietary requirements, like vegetarian and coeliac meals however in some locations this cannot be guaranteed.
Single Supplement & Travelling Alone
A limited number of single supplements rooms are available on each tour (the additional cost for sole use of a room). Where a single passenger is willing to share accommodation with a fellow single passenger, will endeavour to find a compatible rooming companion of the same gender for you. If we are unable to do this, then the passenger will be treated as a single supplement but without the additional levy. Accommodation is on a twin share basis and Summerland Coaches accepts no responsibility for the rooming partner.
It is essential you advise us of any mobility, medical conditions or special needs you may have at the time of booking so that we can ensure your needs are met as best as possible. Passengers requiring special assistance are welcome onboard provided they are accompanied by an able-bodied companion capable of providing all necessary assistance and do not require special assistance from Summerland Coaches personnel or anyone else on the tour.
Smoking & Alcohol
Government regulations prohibit the consumption of alcohol on board Coaches. Smoking is also not permitted. Smokers will find that frequent stops made for sight-seeing provide the ideal opportunity to smoke.
Summerland Coaches reserves the right to alter or change the itinerary, accommodation or carriers at any time for any reason. Summerland Coaches reserves the right to substitute coaches at any time when circumstances may require so, without prior notice. Summerland Coaches shall not be liable to any person taking its tour for loss, injury or damage to such persons or their belongings or otherwise in connection with any accommodation, transportation or other services or resulting directly or indirectly for any occurrences beyond its control including breakdown of equipment, theft, delay or cancellation or changes in itinerary or schedules etc.